Once you place your Hedley & Bennett order, it takes 1-3 business days to get your order processed, packed, and into the hands of the shipping carrier. From there, please allow 3-7 business days for ground shipping, depending on your location.

If your order includes pre-order items, we'll dispatch your entire order as soon as all items become available.

Orders with apron embroidery will add one week to the order turnaround time!

If your order does not arrive within this timeframe, please contact our customer service team at customerservice@hedleyb.com and we will look into it for you right away.

Please note that we DO NOT have a phone number, but rest assured we will get back to your email ASAP.

Upon shipment, you will receive an email confirmation containing the order tracking information.

Please reach out to Customer Service at customerservice@hedleyb.com if you do NOT receive tracking information within 3-5 days of purchase.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

Unfortunately, we are currently not able to ship to Military APO/FPO addresses.

Unfortunately, at this time, free shipping on orders over $125 is limited to the contiguous 48 states. Alaska, Hawaii, and US territories are excluded from this offer.

International shipping is currently unavailable.

Hedley & Bennett currently offers 2-3 day expedited shipping, please allow 1 day for processing before shipment.

PLEASE NOTE: Orders are processed and shipped Monday-Friday 9am-5pm PST.

Allow an additional week for orders containing embroidered items.

If your order has already been placed, please contact customerservice@hedleyb.com as soon as possible and we will do our best to make that change for you.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

If you need to change shipping instructions, please contact customer service ASAP at customerservice@hedleyb.com.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

PLEASE NOTE: We are not able to change the address for packages that are currently en route with the shipping carrier.

If you need to cancel your order for any reason email us at customerservice@hedleyb.com.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

PLEASE NOTE: We are not able to cancel orders that are currently en route with the shipping carrier.

Always here to help (well, almost always)! Our customer service team is answering questions via email and chat 9am to 5pm PST, Monday through Friday. We answer inquires as soon as possible within our regular business hours.

Just a heads-up, we close shop on December 25th, December 31st, and January 1st to celebrate the festive season and ring in the new year.

We offer a 30-day return/exchange policy! To return unworn, unwashed, and unaltered item(s), please use our online RETURN PORTAL within 30 days of your delivery date to print your free return label. We do not accept returns of embroidered items, which are final sale.

How to Make a Return:

1. Access the return portal and follow the provided instructions. This will allow you to print your free return label.

2. Package the unworn, unwashed, and unaltered item(s) and bring the package to any authorized shipping location.

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Important Return Policy Notes:

CREDIT FOR RETURNED ITEMS: When you return an item, you will be credited only for the amount you originally paid. You will NOT be credited for the original cost of shipping.

PROCESSING TIME: Once we receive the returned item(s) at our warehouse, please allow us 3-5 business days to process your refund. The time it will take for the refund to post to your bank account, PayPal account, or credit card varies.

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Note that we must receive your item(s) in our California warehouse within 30 days of your delivery date. Embroidered items and items marked "final sale" are not eligible for return or exchange.

We offer a 30-day return/exchange policy! If you wish to exchange unworn, unwashed, and unaltered item(s), please use our online RETURN PORTAL within 30 days of your delivery date to print your free return label. We do not exchange embroidered items, which are final sale.

How to Make An Exchange:

1. Access the return portal and follow the instructions provided. This will allow you to print your free return label and select your new item(s).

2. To make an exchange, select "Return this item" to initiate the exchange process. You can then browse our online shop to choose the new item you wish to exchange your current item for by clicking on the "Shop with $$" button.

3. Package the unworn, unwashed, and unaltered item(s), and bring the package to any authorized shipping location.

Once we receive the returned item(s) at our warehouse, allow us 3-5 business days to process your exchange. If you receive a refund, the time it will take for the refund to post to your bank account, PayPal account, or credit card may vary.

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Important Return & Exchange Policy Notes:

CREDIT FOR RETURNED ITEMS: When returning an item, you will be credited only for the amount you originally paid. You will NOT be credited for the original cost of shipping.

PRICE DIFFERENCES IN EXCHANGES: If you want to exchange an item for a similar product or the same one, and find that its price has gone up because a sale ended, there's been a change in the product, or due to other price adjustments, you'll need to cover the extra cost. This additional amount is required to complete your exchange online.

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Note that we must receive your item(s) in our California warehouse within 30 days of your delivery date. Embroidered items and items marked "final sale" are not eligible for return or exchange.

We occasionally send out promo codes to new customers, celebrate special events, and mark the holidays. To get a discount from a promo code, you must apply it to your order before you finish checking out!

Please note that promo codesCANNOTbe combined. Our discount codes prefer to fly solo, so they can't be combined on a single order.

Promo codes also do not apply to items already on sale, Vans, Crocs, face masks, and gift cards. Thanks for understanding!

If we receive your return within 30 days of your order date, you can choose to receive your refund to your original payment method or as a Hedley & Bennett store credit. Returned items must be new and unused.

The time it takes for your refund to post to your bank account, PayPal account, or credit card will vary.

We only accept returns for products purchased directly from Hedley & Bennett. If you want to return a product you purchased from another retailer, please contact the retailer directly for information on their return policy.

Please note that our responsibility for the goods ends once they are delivered to the address provided by the customer. We do not offer refunds or replacements for orders that have been stolen after successful delivery. We highly recommend customers ship their order to a secure delivery location or make arrangements for someone to receive the package to avoid such incidents.

We gladly honor a one-time price adjustment on full-price merchandise within seven days of the mail-order ship date if accompanied by the original receipt / order confirmation. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

We stand behind everything we make! If you are not fully satisfied with one of our products at the time that you receive it, you may return it to us for a replacement or refund within 30 days.

Please note that Heat or chemical damage is NOT included in the H&B Apron Squad Guarantee. Custom Orders (including embroideries) and worn/washed items are also not returnable.

Gift Cards (both physical and digital) and other items marked "Final Sale" are FINAL SALE and are not eligible for return, refund, or exchange.

Please carefully read the care instructions included with your apron before washing and/or drying! Different fabrics and design details mean that each apron requires a unique approach to care.

H&B uses only top-notch, durable fabrics that are meant to withstand wear & tear. Some of these are raw untreated denim and garment-dyed fabrics that may bleed slightly in their first few wash cycles and will fade and patina naturally.

Some aprons are not pre-shrunk and can be expected to shrink up to 1.5 inches during the first few washes.

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WASHING

Except for our waxed canvas aprons, most of our aprons are machine-washable. To preserve the color and fabric of your apron, wash your apron with cold water and a mild detergent. Do not soak your apron as that can cause colors to bleed.

While we test our aprons to ensure the colors don't typically bleed when machine-washed in cold water, we also suggest washing your apron separately in the initial washes to ensure nothing runs. If your apron is garment-dyed, always wash it separately to prevent color transfer.

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STAIN REMOVAL

Spills and splatters are part of the cooking experience. While our aprons are designed for heavy use, some stains can be particularly stubborn - and promptly treating those stains will minimize their impact on the fabric. Here are some strain removal remedies that you might find useful. While we’ve found these methods effective, we cannot guarantee stain removal or that the product will not be damaged. Always test any stain remedies on a small area first!

WARM SALT WATER: IDEAL FOR FRESH STAINS

1. Dissolve 1 tablespoon of salt in ½ cup of water.

2. Soak the stained fabric for 2-3 minutes.

3. Rub the fabric against itself under cold water.

RUBBING ALCOHOL OR WHITE VINEGAR: BETTER FOR SET-IN STAINS

1. Dab rubbing alcohol or white vinegar onto the stain.

2. Wait a few minutes to let it penetrate and react.

3. Blot the stain with white paper towels or a damp cloth.

COMMERCIAL STAIN REMOVER: 

Always follow packaging instructions when using a commercial stain remover.

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DRYING AND IRONING

When drying your apron, avoid high heat settings that can cause shrinkage and fading. Opt for line drying or tumble drying on a low/delicate setting to help maintain the size and color of your apron.

If necessary, iron your apron at a low or medium heat setting. Test the iron heat on a small test area first, and always iron on the reverse side to protect any design elements like embroidery or patches from damage.

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CARE OF WAXED CANVAS APRONS (A.K.A WAXMANS)

Aprons made from waxed canvas are great at resisting stains and spills, but they can only be spot-cleaned. Gently clean waxed canvas aprons with a damp cloth or sponge. DO NOT machine wash, bleach, or iron waxed canvas aprons.

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CARE OF GARMENT DYED APRONS

Some of our aprons are garment-dyed, which gives them a distinctive look. Their unique color requires some special care! To keep your garment-dyed apron looking fabulous, we recommend machine washing them separately with cold water. This helps maintain their color and prevents color transfer onto your lighter clothes.

We also strongly recommend line-drying garment-dyed aprons to prevent shrinkage and wrinkles. Use an iron on medium heat as needed.

DO NOT use stain removers or bleach on garment-dyed aprons. Do not soak garment-dyed aprons as that can cause the color to bleed.

- Machine wash on cold with mild detergent.

- Wash separately to avoid color transfer.

- Do not use stain removers or bleach. 

- Do not soak.

- Line dry recommended or tumble dry low.

- Iron on medium heat if needed

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HANDLING AND STORAGE

Sharp objects, abrasive materials, and high heat can compromise the fabric of your apron. While it's made for heavy use, our aprons are not flame resistant, so caution is advised around open flames and sharp tools.

Proper storage is key to an apron's longevity. Hang your apron on a hook or hanger to prevent creases and keep it ready for your next cooking session.

Some of our aprons are garment-dyed, which gives them a distinctive look. To keep your garment-dyed apron looking fabulous, we recommend washing them separately on a cold setting. This helps maintain their color and prevents any color transfer onto your lighter clothes. Stick with similar or darker shades when wearing them, just to be safe.

We also strongly recommend line-drying garment-dyed aprons to prevent shrinkage and wrinkles. Use an iron on medium heat as needed.

DO NOT use stain removers or bleach on garment-dyed aprons. Do not soak garment-dyed aprons as that can cause the color to bleed.

- Machine wash on cold with mild detergent.

- Wash separately to avoid color transfer.

- Do not use stain removers or bleach. 

- Do not soak.

- Line dry recommended or tumble dry low.

Aprons made from waxed canvas (a.k.a Waxmans) are great at resisting stains and spills, but they can only be spot-cleaned. Gently clean waxed canvas aprons with a damp cloth or sponge. DO NOT machine wash, bleach, or iron waxed canvas aprons.

Over time, the wax on the canvas will weather and fade, making it less water-resistant. You can purchase and reapply canvas wax yourself to keep your apron fresh. One of the popular brands is Otter Wax, and you can look for similar products at your local arts and crafts store or online. Simply apply as directed.

There are some other basic home methods to try if you have stains that won't come out with a standard wash.

While we have successfully used these methods ourselves, please note that we cannot guarantee that your stains will be removed or the product will not be damaged. Please always tests in a small area first.

WARM SALT WATER

This method works best if the stain is fresh and hasn't had time to dry. Really great for fresh tomato and wine stains!

1. Dissolve about 1T salt in 1/2 C water
2. Soak stained fabric in the salt water for 2-3 min
3. Rub the fabric against itself under cold water

RUBBING ALCOHOL

This method is better for stains that have had some time to dry. You can also use white vinegar.

1. Dab rubbing alcohol onto the stain
2. Allow a couple of minutes for the alcohol to penetrate the surface and react with the stain
3. Blot the stain using layers of white paper towels or a cloth that has been dampened in either alcohol or water

COMMERCIAL STAIN REMOVER

Always follow packaging instructions when using a commercial stain remover.

Wash knives with soap and water and wipe dry after use. Do not put knives in the dishwasher - dishwashers are harsh on all tools!

To keep your knives sharp, always cut on appropriate cutting surfaces (like wood, plastic, or rubber). Do not cut on hard surfaces that can dull the blade.

Store your knife safely, and protect the blade from contact with hard surfaces.

If the item you had your eye on is sold out, click "NOTIFY ME WHEN AVAILABLE’' on the item’s page and enter your email address. We'll be happy to shoot you a note when we have some more in stock.

PLEASE NOTE: Limited Edition products are usually one time only, so get 'em while they're hot! Once they are gone -- they’re gone for good.

Excited about an upcoming release? You can reserve them in advance with our pre-order option! Just a heads-up: if your order includes pre-order items, we'll send everything out together once all your goodies are ready to go.

You can personalize your H&B apron with embroidery! Adding embroidery to your apron order will extend the turnaround time by one week. Kindly allow an additional week for the embroidery process to be completed before your order is shipped out. Embroidered items are final sale and not eligible for return or exchange.

To personalize an apron, first choose your preferred color or pattern, and then click the "Customize It" button on the product's detail page. You have two options for personalization:

1. TEXT EMBROIDERY: Add your own touch with up to 10 characters of text.
2. MONOGRAM LETTERING: Opt for a classic look with up to 3 letters in a fancy monogram font style (perfect for initials).

Please note that embroidery is only available on the top right side of the apron, typically next to the top pocket.

PLEASE NOTE THAT EMBROIDERY ADDS AT LEAST A WEEK OF PROCESSING TIME TO YOUR ORDER! It will delay when your shipment arrives by 5-7 business days.

If you're having issues processing your order through our website, please email us at customerservice@hedleyb.com and we would be happy to help.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

Always here to help (well, almost always)! Our customer service team is answering questions via email and chat 9am to 5pm PST, Monday through Friday. We answer inquires as soon as possible within our regular business hours.

Just a heads-up, we close shop on December 25th, December 31st, and January 1st to celebrate the festive season and ring in the new year.

If you still have questions, shoot us a note at customerservice@hedleyb.com and we'll be happy to help.

We DO NOT have a phone number, but rest assured we will get back to your email ASAP.

Contact us atcustomerservice@hedleyb.com! We doNOThave a phone number.

Our customer service team is answering questions via email and chat 9am to 5pm PST, Monday through Friday. We answer inquiries as soon as possible within our regular business hours.